Senior Customer Success Manager
New
R
RedisSaaS Data Platform
Location: United StatesFull-TimeSenior
Salary85,350 - 150,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- SalesforceNosqlAccount ManagementCustomer SuccessSaaS
Requirements
- 5+ years of experience in Customer Success, Account Management, or a related role
- Experience managing customers within Banking/Financial Services
- Strong understanding of cloud services, data platforms, or related technologies
- Familiarity with SaaS products and public cloud (AWS, GCP, Azure)
- Proven exposure to enterprise clients in the Financial Services industry
- Exceptional interpersonal, verbal, and written communication skills
- Strategic thinker with ability to anticipate challenges
- Experience with CRM platforms (e.g., Salesforce) and customer success tools (e.g., Gainsight)
Responsibilities
- Serve as the primary post-sale point of contact for assigned customers
- Drive adoption of Redis Enterprise by identifying use cases
- Deliver regular business reviews to showcase value and mitigate churn
- Advocate for customer needs internally with Product and Engineering
- Develop success plans to guide customers on outcomes
- Coordinate training and best practices sessions
- Identify and nurture expansion opportunities
- Track account health and support contract renewals
- Collaborate with Sales, Solutions Architecture, and Support
View Full Description & ApplyYou'll be redirected to the employer's site
