Senior Customer Success Manager
New
T
Trella HealthHealthcare Technology
Atlanta, GA; Nashville, TN or Philadelphia, PA regions strongly preferred; other regions considered.Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 2-5 years
- Required Skills
- Data AnalysisAccount ManagementRelationship managementCRMCustomer SuccessEHR
Requirements
- 2-5 years of experience in a Customer Success or Account Management role, preferably within a B2B SaaS environment.
- Tech-savvy with the ability to understand technical product concepts.
- Strong strategic, analytical, and relationship-building skills.
- Ability to manage customer relationships at various levels using data-driven discussions.
- Proven experience in professionally assertive, customer-focused problem solving.
- Ability to travel up to 20%.
Responsibilities
- Own the post-sale lifecycle for a portfolio of accounts—onboarding, adoption, renewal, and expansion.
- Serve as the primary customer contact, driving engagement cadence and customer health reporting.
- Deliver ongoing best-practice enablement to accelerate adoption and value realization.
- Lead business reviews, sharing product updates and aligning on priorities and outcomes.
- Maintain accurate account data, activity tracking, and renewal forecasts.
- Build and execute success plans to achieve KPIs (e.g., references and NPS targets).
- Develop and maintain strong healthcare domain knowledge to advise with credibility.
- Translate product capabilities into customer-specific value, outcomes, and ROI.
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