Senior Customer Success Manager, Identity Security
New
El Segundo, CA / Seattle / Portland / Remote California / Washington / OregonFull-TimeSenior
Salary160,000 - 190,000 USD per year
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Job Details
- Required Skills
- CybersecurityComplianceAccount ManagementProcess improvementCustomer SuccessSaaS
Requirements
- Knowledge and experience in Identity and Access Management (IAM).
- Cybersecurity and/or compliance background.
- Strong knowledge of cloud, hybrid, and on-premise IT architectures.
- Experience understanding technical and complex software environments.
- Extensive experience in customer success management or account management for complex software implementations.
- Experience with Fortune 500 / Global 1000 companies.
- Previous experience within a customer success role within a SaaS organization.
- Demonstrated ability to manage customer relationships.
- Experience in process improvement, decision-making, planning, analysis, and service excellence.
Responsibilities
- Serve as the primary point of contact for customers after implementation.
- Manage the subscription renewal pipeline and maintain cognizance of customer health.
- Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process.
- Develop trusting relationships to seek and develop up-sell/cross-sell opportunities.
- Coordinate and conduct meetings between customers and Saviynt cross-functional teams.
- Monitor and identify product utilization trends to provide feedback.
- Communicate with implementation Partners.
- Plan education for customers on new features and releases.
- Act as the voice of the customer to drive continuous improvement.
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