Program Success Manager
New
S
SpringboardEdTech
U.S., IndiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- CoachingRelationship managementCustomer SuccessHubSpotGoogle WorkspaceSlack
Requirements
- 3+ years in advising, customer success, coaching, or consultative sales
- Strong emotional intelligence
- Proven ability to build relationships
- Proactive, action-oriented mindset
- Ability to manage a high volume of conversations and priorities
- Experience with HubSpot, Slack, and Google Workspace
- Ability to have direct, supportive conversations that drive action
Responsibilities
- Own a portfolio of students, driving engagement, retention, and completion
- Build strong relationships through consistent outreach (calls, SMS, email)
- Coach students on time management, study habits, and staying accountable
- Proactively reach out to students who are falling behind and help them get back on track
- Own overall cohort health, ensuring students are progressing week over week
- Collaborate with internal teams (mentors, support, learning, etc.) to resolve issues
- Use student interactions and data to identify trends and at-risk students
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