- Own a portfolio of students, driving engagement, retention, and completion
- Build strong relationships through consistent outreach (calls, SMS, email)
- Coach students on time management, study habits, and staying accountable
- Proactively reach out to students who are falling behind and help them get back on track
- Own overall cohort health, ensuring students are progressing week over week
- Collaborate with internal teams (mentors, support, learning, etc.) to resolve issues
- Use student interactions and data to identify trends and at-risk students
CoachingRelationship managementCustomer Success+3 more