B2B Customer Support Representative
New
K
Keeper SecurityCybersecurity
Remote, USFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1+ years
- Required Skills
- SalesforceCommunication SkillsMS OfficeTroubleshootingTechnical supportServiceNow
Requirements
- 1+ years of experience in a technical support role
- Experience with Google Docs and MS-office tools
- Excellent communication and presentation skills, both written and verbal
- Ability to work independently and as part of a team in a fast-paced, high-growth environment
- Proven history of maintaining a high level of professionalism with customers
Responsibilities
- Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns
- Consistently remain up-to-date on product knowledge
- Work collaboratively with management and other teams to stay informed of any changes in company policies
- Escalate in-depth issues to the Tier 2 team
- Provide excellent B2B customer service
- Maintain a high level of professionalism with customers and establish positive rapport
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