Customer Support Representative
T
The Semios GroupAgricultural Technology
Remote position within the state of CaliforniaPart-TimeMiddle
Salary24 - 30 USD per hour
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Job Details
- Experience
- 2+ years
- Required Skills
- SalesforceJiraTroubleshootingTechnical supportCRMSaaS
Requirements
- 2+ years of experience in technical support, help desk, or SaaS customer support
- Bachelor’s degree in Agriculture, Agronomy, Ag Business, Technical Field, or equivalent practical experience
- Experience supporting growers, agronomic consultants, or farm managers using technology solutions
- Exposure to digital farm management systems (FMIS) or SaaS platforms
- Familiarity with CRM and ticketing systems (e.g., Salesforce, Jira)
- Strong troubleshooting and problem-solving capability
- Ability to interpret data and migrate into the platform
- Ability to explain technical concepts to non-technical users
- Strong written and verbal communication skills
- Ability to work independently and collaborate cross-functionally
Responsibilities
- Migrate customer’s data through the onboarding lifecycle and thereafter
- Maintain expertise on Agworld product features
- Serve as a detail-oriented expert while migrating customer data to the Agworld platform
- Collaborate with the Customer Success Team to resolve complex customer needs or feature requests
- Respond to customer inquiries via email and chat in a timely and professional manner
- Diagnose and troubleshoot technical issues related to the Agworld platform
- Escalate complex technical issues to the Customer Success team with detailed notes and logs
- Maintain accurate records of customer interactions in the ticketing system
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