Agent Success Associate
New
O
OrchardReal Estate
Remote, United States, 8:00 AM–5:00 PM CST, including one Saturday per monthFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2-3 years of relevant work experience in operations or support
- Required Skills
- CRMCustomer supportSlack
Requirements
- 2-3 years of relevant work experience in operations or support
- Proficient in Click up, Slack and a CRM tool (preferably Follow Up Boss)
- Excellent communication and collaboration skills
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Professional demeanor and ability to foster positive interactions with internal and external stakeholders.
Responsibilities
- Monitor and manage Agent Workflow requests by updating Orchard systems and escalating issues to cross-functional teams.
- Oversee questions and requests on various Slack channels, ensuring prompt and effective responses.
- Assess agent readiness by facilitating Listing presentation tests and delivering constructive feedback.
- Set up agents in multiple systems and track their compliance to qualify for leads.
- Assisting onboarding agents with their first 4 leads
- Monitoring and managing Orchard’s social media accounts
- Facilitate pre-onboarding communications
- Provide 1:1 support to onboarding agents, assisting them with technological issues and general inquiries.
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