Customer Success Agent
New
United States, may require availability outside of standard business hours, including evenings and weekendsFull-TimeEntry
Salary15 - 28 USD per hour
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Job Details
- Experience
- 1+ Years
- Required Skills
- Problem SolvingCustomer supportZendesk
Requirements
- 1+ years of experience in customer support, ideally with a technical or troubleshooting focus.
- Excellent communication skills, including the ability to remain articulate, empathetic, and calm under pressure over the phone.
- Natural problem-solving abilities.
- Tech savvy with ability to learn new platforms quickly.
- Experience navigating support tools like Zendesk.
- Excitement for startups and fast-paced environments.
- Genuine care for dogs and their owners.
Responsibilities
- Respond to customer inquiries via phone and email with clarity, compassion, and urgency.
- Triage, troubleshoot, and resolve issues ranging from app connectivity and device troubleshooting to account support.
- Build meaningful relationships with our dog parent community.
- Partner closely with our Customer Success Lead and teammates to share feedback.
- Use platforms like Zendesk to track issues, manage tickets, and surface insights.
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