- Monitor and manage Agent Workflow requests by updating Orchard systems and escalating issues to cross-functional teams.
- Oversee questions and requests on various Slack channels, ensuring prompt and effective responses.
- Assess agent readiness by facilitating Listing presentation tests and delivering constructive feedback.
- Set up agents in multiple systems and track their compliance to qualify for leads.
- Assisting onboarding agents with their first 4 leads
- Monitoring and managing Orchard’s social media accounts
- Facilitate pre-onboarding communications
- Provide 1:1 support to onboarding agents, assisting them with technological issues and general inquiries.