Bilingual Customer Service Associate
New
E
EncouraEducation Technology
Remote, USFull-TimeEntry
Salary16 USD per hour
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Job Details
- Languages
- English, Spanish
- Required Skills
- Problem SolvingMultitaskingCustomer support
Requirements
- Professional fluency in written and oral communication in English and Spanish (CERF C1 or higher)
- High school diploma or equivalent
- Must be at least 18 years old
- Quiet, distraction free home workspace
- Proficient using Browsers such as Chrome, Firefox or Safari
- Ability to learn and use multiple systems, windows, and monitors
- Must reside in an approved state
- Cable, Fiber, or DSL internet (30 Mbps download, 15 Mbps upload, 100ms ping or less)
- Must be available on Mondays
Responsibilities
- Support customers via voice and chat using Amazon Connect
- Deliver a positive experience through empathy, patience, and clear communication
- Resolve customer issues using AWS tools specifically Amazon Connect and Connect Assistant
- Accurately document interactions and manage follow-ups
- Handle multiple tasks in a fast-paced call center environment
- Collaborate with teammates and escalate complex issues as needed
- Work assigned shifts, including weekends and holidays
- Participate in ongoing training and continuous improvement
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