Customer Service Associate
New
E
EncouraEducation Technology
Remote - US, Alabama, Arkansas, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Montana, Nevada, New Hampshire, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, West Virginia, WisconsinTemporaryEntry
Salary12.5 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English (CERF C1 or higher)
- Required Skills
- Problem SolvingMultitaskingActive listeningTechnical supportCustomer support
Requirements
- High school diploma or equivalent
- Must be at least 18 years old
- Professional fluency in English (CERF C1 or higher)
- Must reside in an approved state
- Proficient using Browsers such as Chrome, Firefox or Safari
- Ability to learn and use multiple systems, windows, and monitors
- Must have a quiet, distraction free home workspace
- Home Internet: 30 Mbps download, 15 Mbps upload, 100ms ping or less
- Cable, Fiber, or DSL internet connection
- Must be available on Mondays
- Must be able to enroll in and use Multi-Factor Authentication (MFA) via Okta
Responsibilities
- Support customers via voice and chat using Amazon Connect
- Deliver a positive experience through empathy, patience, and clear communication
- Resolve customer issues using AWS tools specifically Amazon Connect and Connect Assistant, following defined call flows
- Accurately document interactions and manage follow-ups
- Handle multiple tasks in a fast-paced call center environment
- Collaborate with teammates and escalate complex issues as needed
- Work assigned shifts, including weekends and holidays
- Participate in ongoing training and continuous improvement
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