Licensed Customer Service Representative
New
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1–2 years of customer service or related experience preferred
- Required Skills
- Problem SolvingCustomer service
Requirements
- High school diploma or GED equivalent required
- 1–2 years of customer service or related experience preferred
- Must be 18 years or older
- Open availability during operational hours
- Ability to complete training and collegiate-level coursework for state insurance licensing exams
- Strong communication, organization, and problem-solving skills
- Comfortable working in a remote, structured environment with strict attendance and performance expectations
- Self-motivated learner with accountability
Responsibilities
- Handle a high volume of inbound customer calls related to billing, policy changes, coverage questions, and documentation requests
- Support customers during the pre-licensing phase by focusing primarily on billing-related inquiries
- Navigate internal systems and tools to locate policy information and provide accurate responses
- Communicate clearly with customers, insurance carriers, and internal teams to resolve issues efficiently
- Maintain compliance with insurance guidelines while ensuring a positive customer experience in every interaction
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