Customer Service Representative
New
United StatesFull-TimeEntry
Salary33,363.2 - 45,760 USD per year
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Job Details
- Experience
- Minimum of one year office support experience in a customer service role.
- Required Skills
- Problem SolvingCustomer serviceMicrosoft OfficeMultitaskingData entry
Requirements
- Minimum of one year office support experience in a customer service role.
- High school diploma or GED.
- Comfortable speaking on the phone and writing clear, concise messages.
- Typing speed of 45 WPM.
- Familiarity with basic 10-key.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong attention to detail.
- Great problem-solving skills.
- Ability to multitask.
- Professional virtual appearance with a quiet, distraction-free workspace.
- Must be able to work occasional overtime.
Responsibilities
- Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization.
- Talk to vehicle owners to get necessary releases, arrange for transport, and help with personal item removal.
- Use the “DeCode This” tool to search VINs and gather the necessary vehicle information.
- Stay organized by keeping accurate notes in the system about each vehicle and all interactions.
- Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily.
- Participate in weekly team meetings via Teams.
- Follow all Copart policies and guidelines to ensure quality and consistency in your work.
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