Technical Account Specialist
New
I
Interra HealthHealthcare Technology
USA - RemoteFull-TimeMiddle
Salary43,000 - 56,500 USD per year
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Job Details
- Experience
- Minimum of two (2) years of Software/IT Support experience
- Required Skills
- SalesforceProblem SolvingMicrosoft OfficeTechnical supportCustomer supportZendeskServiceNow
Requirements
- Associate’s Degree in Software or a Technical related field; or equivalent experience.
- Minimum of two (2) years of Software/IT Support experience in a customer-facing role.
- Proficient in the use of Microsoft Office Suite.
- Ability to utilize a case management tool to record detailed notes and manage customer communication (e.g., Salesforce, ServiceNow, ZenDesk).
- Strong problem-solving skills.
- Excellent verbal and written communication and presentation skills.
- Detail oriented with the ability to multitask and manage time.
- Ability to work independently while being a proactive team member.
Responsibilities
- Accept incoming phone support calls, support emails, and inbound support cases via our customer community portal.
- Work with customers to gather information, request pertinent details, and assess issues.
- Leverage various tools, documentation, and knowledge bases to assist customers with finding a resolution or escalating the case to a secondary level of support.
- Utilize available documentation to understand the DoseSpot software applications.
- Own specific client accounts to coordinate issue management and escalation engagement.
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