Technical Implementation Specialist
New
C
ClassDojoEdTech
Remote. Must be located in the US, 9:00 a.m. to 5:00 p.m., Monday through Friday, in your local time zoneContractMiddle
Salary33 - 45 USD per hour
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Job Details
- Experience
- At least 1 year of experience
- Required Skills
- Microsoft ExcelRESTful APIsQuality AssuranceGoogle SheetsAsanaZendeskNotion
Requirements
- At least 1 year of experience working in K-12 SIS integrations (API, Plug-ins, SFTP, etc.)
- Proven experience in data cleaning and quality checking
- Proven ability to independently manage a high volume of projects on tight deadlines with a high level of organization and accuracy
- Strong written and verbal communication skills
- High empathy and emotional intelligence working with busy district IT team members and leaders
- Experience in edtech or working on products for kids or educators
- Ability to learn new technology and products quickly
- Familiarity with using tools such as: Asana, Google Sheets/Excel, Notion, and Zendesk
Responsibilities
- Work with district IT teams from start to finish to ensure that from initial set-up to rollout of rostering with ClassDojo
- Review data from districts and ensure it matches the needs and formatting of end customers
- Work with district IT stakeholders to investigate and correct any issues in the data received
- Collaborate closely with the your account team, district IT, and the customer support team, proactively sharing project status, elevating risks, and proposing solutions
- Maintain excellent documentation and update project status for internal team members across multiple implementation projects and timelines
- Execute a strong quality assurance processes
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