- Lead the Trust and Safety program and a team of specialists who respond to escalated support tickets accurately and on time, across our full range of products
- Evolve the Trust & Safety framework at Dojo alongside product and engineering, and land the policies, playbooks, and standard operating procedures that make it real
- Identify patterns from tickets and turn them into product, process, and policy improvements
- Uplevel our team through better training materials, updated help center content, and thoughtful onboarding of new team members as we scale
- Partner with legal, product, and leadership to respond to sensitive incidents, including running post-mortems that lead to shipped improvements
Zendesk