Travel Support Specialist
New
A
AideyBPO Outsourcing
PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Customer service
Requirements
- Excellent English communication skills: verbal, written, and reading
- Previous experience as a Travel Agent, Travel Support Specialist, or similar role
- Proficiency in Amadeus
- Experience handling flight changes, ticketing, reissues, and cancellations
- Familiarity with airline fare rules and ticketing processes
- Ability to work in a fast-paced and high-pressure environment
- Strong attention to detail and problem-solving skills
Responsibilities
- Handle calls and emails related to travel support requests
- Manage flight changes, rebookings, cancellations, and schedule adjustments using Amadeus
- Assist travelers during emergencies, delays, missed flights, or other travel disruptions
- Review and update travel itineraries accurately and efficiently
- Coordinate with airlines, hotels, and other travel vendors when necessary
- Ensure all bookings and modifications comply with company and client policies
- Document customer interactions and updates in the system
- Provide timely and professional customer service while handling urgent concerns
- Monitor queues and respond to requests within service level expectations
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