Senior System Administrator
New
S
Social Discovery GroupSocial Discovery
Our teams of digital nomads work remotely from Cyprus, Malta, the USA, Armenia, Georgia, Kazakhstan, Montenegro, Poland, Latvia, Serbia, Spain, Portugal, UAE, Israel, Turkey, Thailand, Indonesia, Japan, Hong Kong, Australia and many other locations.Full-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English (Intermediate/B1 or higher)
- Experience
- 3+ years
- Required Skills
- CitrixJiraGoogle Workspace
Requirements
- 3+ years of experience in corporate IT as a System Administrator or IT Support Engineer
- Strong knowledge of Google Workspace and Active Directory administration
- Hands-on experience with MDM solutions such as Microsoft Intune, Jamf, or similar tools
- Solid experience supporting both Windows and macOS environments
- Ability to troubleshoot a wide range of technical issues independently
- Experience working with VPNs, Citrix, and remote access tools
- Understanding of ITSM/service desk processes and experience working with Jira or similar systems
- Strong communication skills and customer-oriented mindset
- Ability to stay calm and effective in fast-paced and high-priority situations
- Proactive, solution-oriented, and detail-focused approach
- English level — Intermediate (B1) or higher
- Readiness to occasionally support office hubs or corporate events when required
Responsibilities
- Provide technical support for internal employees across a global remote-first company
- Troubleshoot and resolve hardware, software, access, VPN, Citrix, and system-related issues
- Manage user accounts, permissions, and access provisioning in Google Workspace and Active Directory
- Support Windows and macOS devices, including OS installation and device configuration from scratch
- Work with MDM solutions (Intune, Jamf, ManageEngine Endpoint Central, etc.)
- Handle incoming requests through Jira/service desk systems in accordance with SLA expectations
- Maintain and support corporate IT equipment and inventory
- Participate in IT support for internal corporate events and office hub locations
- Collaborate with cross-functional teams to ensure smooth IT operations and excellent internal customer experience
- Deliver high-quality user support with strong attention to responsiveness, communication, and problem-solving
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