Customer Support Chat Specialist
New
G
GivebutterNonprofit Software
Must be a citizen of the Philippines for this role., US Eastern timeFull-TimeMiddle
Salary550 PHP per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 5+ years
- Required Skills
- MultitaskingTroubleshootingSlackNotion
Requirements
- 5+ years of experience as a Live Chat Support Specialist in the tech industry
- 2+ years of remote experience
- Experience handling multiple incoming chat requests simultaneously
- High adaptability and positive attitude in a dynamic environment
- Experience using help desk software such as Intercom
- Experience with remote tools like Slack and Notion
- Excellent written and verbal communication skills in English
- Must provide own computer and stable internet connection
Responsibilities
- Respond to queries from users in a timely and accurate way via live chat and email
- Follow up with unresponsive users and leads to ensure their questions are resolved
- Proactively identify user needs and help customers implement specific features
- Analyze product malfunctions by testing scenarios or impersonating users and reporting them
- Gather user feedback, feature requests, and workarounds, and proactively suggest improvements
- Maintain high CSAT (>96%) and IQS scores (98% or above)
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