Customer Support Specialist
S
Smart Apartment DataSoftware
Metro Manila, Philippines. Central Visayas, Philippines. Davao Region, Philippines, US Central TimeFull-TimeMiddle
Salary35,000 - 40,000 PHP per month
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- TroubleshootingCustomer support
Requirements
- 2+ years of customer support or BPO experience
- Experience supporting English-speaking customers
- Strong English communication skills (both verbal and written)
- Comfortable learning new systems quickly
- Able to explain things in a simple, step-by-step way
- Patient, helpful, and detail-oriented
- Comfortable figuring things out independently
Responsibilities
- Provide customer support primarily through chat (with occasional email or calls if needed)
- Guide users step-by-step on how to use the platform
- Answer questions and troubleshoot common issues
- Explain features clearly and in simple terms
- Escalate more complex issues when needed
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