Customer Support Specialist
New
H
Hunt StBuilt environment
Philippines-based candidates, AU business hours (approx. 9 AM - 5 PM, Monday to Friday)ContractMiddle
Salary1,200 - 1,600 AUD per month
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Job Details
- Required Skills
- Written communicationTechnical supportCustomer supportZendesk
Requirements
- Previous experience in customer support, preferably in a non-voice or back-office role
- Strong written communication skills with excellent attention to detail
- Ability to understand and explain technical or product-related information clearly
- Highly organised, with the ability to manage multiple tasks and priorities
- Problem-solving mindset with a proactive approach
- Comfortable working in a fast-paced, team-oriented environment
Responsibilities
- Respond to customer enquiries via email, chat, and other non-voice channels in a timely and professional manner
- Provide accurate information about products, orders, and general support queries
- Enter and process customer orders accurately and efficiently within internal systems
- Troubleshoot issues and guide customers toward practical solutions
- Collaborate with internal teams to resolve more complex concerns
- Maintain clear and organised records of customer interactions
- Utilise AI agents and AI tools to improve efficiency, streamline workflows, and enhance customer support processes
- Support the creation and improvement of help guides, FAQs, and knowledge base content
- Identify recurring issues and share insights to help improve processes and customer experience
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