Customer Onboarding & Retention Lead
New
S
SleekSaaS / Fintech
You will most likely be located in the PHILIPPINES.Full-TimeLead
Salary not disclosed
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Job Details
- Experience
- 3 years
- Required Skills
- Data AnalysisProblem SolvingAccount ManagementStakeholder managementCustomer supportCustomer SuccessSaaS
Requirements
- Minimum 3 years of experience in Customer Success, Customer Support, or Account Management.
- Experience dealing with a portfolio of clients with a technical service/product.
- Experience in a high-growth environment (SaaS, fast-scaling SMEs) is a plus.
- Strong organizational, interpersonal, and communication skills.
- A problem-solving attitude and pragmatic approach to work.
- Strong ownership, accountability, and humility.
- Proven track record of structured, data-driven decision-making.
- Ability to have difficult interpersonal conversations in a positive, empathetic way.
- Strong attention to detail.
Responsibilities
- Develop strong customer relationships.
- Ensure smooth onboarding, billing, and account management experiences.
- Champion the onboarding process as the internal lead.
- Optimize the client journey in collaboration with sales, product, and operations teams.
- Manage multiple, complex workstreams from numerous stakeholders.
- Identify, diagnose, and resolve production issues.
- Use data to support strategies and review initiative success.
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