Customer Online Chat Representative
New
PhilippinesFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Problem SolvingTime ManagementMultitaskingCRMCustomer support
Requirements
- Proven history of providing exceptional customer support.
- Ability to multi-task, prioritise and manage time effectively.
- Critical thinker and problem-solver.
- Familiarity with CRM systems and online chat environments.
- Exceptional written and verbal communication skills.
Responsibilities
- Be the first point of contact for our online chat service.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right processes/tools.
- Resolve product and service problems by clarifying the customer's complaint.
- Determine the cause of the problem and provide a suitable solution.
- Follow up to ensure the resolution.
- Engage in continuous learning to stay updated.
- Meet set KPIs, including CSAT and QA requirements.
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