Patient Care Coordinator
New
P
PearlHealthcare Telehealth
Metro Manila, Philippines. Bogotá, Bogota, Colombia. Mexico City, Mexico City, Mexico. Buenos Aires, Buenos Aires, Argentina. São Paulo, State of São Paulo, Brazil. Cape Town, Western Cape, South Africa. Philippines, LATAM, South Africa, Kenya, US Time ZoneFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 1-2+ years
- Required Skills
- CRM
Requirements
- 1-2+ years in patient support, healthcare, clinical research, telemedicine, care coordination, case management, or customer service
- Prior experience in US healthcare settings with understanding of healthcare systems, insurance, and referrals
- Excellent written and verbal English communication skills
- Familiarity with medical terminology and clinical documentation
- Knowledge of HIPAA regulations and data protection standards
- High level of tech proficiency navigating CRM, EHR/EMR systems, and data management platforms
- Exceptional organizational skills and attention to detail
- Ability to handle sensitive patient information with professionalism
Responsibilities
- Act as first line of contact for patient inquiries across platforms—EHR, secure chat, phone, and messaging
- Respond to inbound patient messages and communications promptly and empathetically
- Guide patients through platform usage, study protocols, and care processes
- Handle scheduling, appointment coordination, prescription management, and follow-ups
- Conduct initial outreach to patients interested in clinical trials or specialty care services
- Manage prior authorizations, insurance coordination, and healthcare system navigation
- Serve as Medical Scribe documenting patient encounters and physician notes in EMR
- Collaborate with operations, recruitment, clinical, product, and documentation teams
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