Salesforce Senior Consultant, Managed Services
United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 3–5+ years
- Required Skills
- Salesforce
Requirements
- 3–5+ years of hands-on Salesforce consulting or platform experience delivering complex enterprise solutions.
- Strong understanding of Salesforce architecture, including Sales Cloud, Service Cloud, and related ecosystem components.
- Salesforce Administrator certification required; additional certifications (e.g., Sales Cloud Consultant, Service Cloud Consultant, AI Specialist) are a plus.
- Experience in client-facing consulting roles including discovery, solution design, and delivery ownership.
- Proven ability to write user stories, perform estimation, and support release planning activities.
- Strong analytical, problem-solving, and attention-to-detail skills.
- Excellent communication skills with the ability to engage both technical and non-technical stakeholders.
- Comfortable working in fast-paced, flexible environments with shifting priorities.
Responsibilities
- Own and lead functional delivery for multiple Salesforce managed services engagements, ensuring high-quality execution and client satisfaction.
- Translate business requirements into scalable Salesforce solution designs, configurations, and enhancement recommendations.
- Lead requirements gathering sessions, define user personas, and develop detailed user stories with clear acceptance criteria and estimations.
- Manage engagement backlogs, priorities, risks, issues, timelines, budgets, and resource allocation across concurrent projects.
- Perform Salesforce configuration, optimization, and continuous improvement activities across core clouds and related tools.
- Serve as a trusted advisor to clients, providing best practices and guiding solution decisions across Salesforce and adjacent platforms.
- Collaborate closely with engineering, product, and delivery teams to ensure aligned execution and successful outcomes.
- Mentor junior consultants and support knowledge sharing across functional and technical teams.
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