Personal Injury Intake Specialist
New
V
Voxidea-StafiLegal Services
Honduras. Guatemala. El Salvador. Argentina. EcuadorFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Spanish, Portuguese
- Experience
- 3+ years
- Required Skills
- Customer service
Requirements
- Holds a bachelor’s degree.
- Has 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers.
- Is proficient in managing calendars and information flow.
- Is bilingual in English (C1 or higher) and Spanish or Portuguese.
- Demonstrates excellent organizational and time-management skills.
- Maintains discretion and confidentiality when handling sensitive information.
- Permanently resides in Latin America.
- Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection.
Responsibilities
- Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience.
- Collect important information to understand client needs and assess how the firm can help.
- Listen empathetically to individuals and guide them to appropriate resources within or outside the firm.
- Complete legal forms and manage records of customer interactions.
- Schedule and coordinate consultations with legal experts.
- Follow up with clients to ensure their needs are met or provide additional support.
- Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork.
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