Home Services and Trades Specialist
New
V
VirtueStaffHome Services
Metro Manila, Philippines. Panama City, Panama, Panama. Mexico City, Mexico. Bogotá, Bogota, Colombia. Islamabad, Islamabad Capital Territory, Pakistan. Johannesburg, Gauteng, South AfricaContractMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Customer serviceCRM
Requirements
- Proven experience in a trades-related business (HVAC, Plumbing, Electrical, Landscaping, General Contracting, etc) is highly preferred
- Proficiency with industry-specific CRM software (Jobber, ServiceTitan, etc.)
- Proficiency with social media management tools
- Proven ability to multitask and reprioritize schedules on the fly
- Exceptional verbal and written communication skills
- A "figure-it-out" attitude with ability to solve scheduling conflicts or customer complaints independently
Responsibilities
- Manage the daily schedule for field crews, optimizing routes to reduce drive time and maximize efficiency
- Handle incoming service inquiries via phone, email, and web, ensuring every lead is captured and scheduled
- Conduct post-job follow-ups to ensure quality control, request reviews, and upsell maintenance agreements
- Assist in moving jobs from "Estimate" to "In Progress" to "Completed," ensuring all permits, materials, and photos are documented
- Coordinate with suppliers for material deliveries and handle basic accounts receivable (sending invoices and processing payments)
- Maintain a clean and organized digital filing system for all client contracts and job records
- Act as the internal expert for our CRM (e.g., ServiceTitan, Jobber, or Housecall Pro), ensuring all customer data is accurate.
- Post weekly updates, "before and after" photos, and team highlights to our social media channels to drive engagement
- Manage automated email or SMS sequences to keep our brand top-of-mind for past clients
View Full Description & ApplyYou'll be redirected to the employer's site
