Customer Service Associate
New
Source API remote eligibility restrictions: ChileFull-Time
Salary700 - 1,400 USD per month
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- SalesforceProblem SolvingMicrosoft OfficeMultitaskingCRMCustomer supportZendesk
Requirements
- High school diploma or equivalent required; associate degree or higher preferred
- Previous experience in customer service, customer support, or client-facing roles
- Excellent verbal and written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficiency with Microsoft Office, email platforms, and CRM or customer support systems
- Strong multitasking and time management skills
- Professionalism, patience, empathy, and customer-first mindset
- Ability to work flexible schedules, including evenings, weekends, or holidays if required
- Comfortable working independently in remote environments
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, chat, or virtual interactions
- Resolve customer complaints, issues, and requests efficiently while maintaining a positive and professional attitude
- Provide accurate information regarding products, services, policies, and procedures
- Deliver high-quality customer experiences focused on satisfaction and retention
- Accurately document customer interactions, requests, and transactions within CRM or ticketing systems
- Process orders, forms, applications, and customer requests in accordance with company guidelines
- Follow up with customers to ensure resolution and satisfaction
- Maintain accurate and organized records of customer communications
- Escalate complex or unresolved customer concerns to appropriate internal teams when necessary
- Collaborate with team members to improve service quality and operational efficiency
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