Customer Support Specialist
New
X
Xometry EuropeDigital Marketplace
Location: GeorgiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, German
- Experience
- At least 1 year of relevant experience
- Required Skills
- Problem SolvingCRMCustomer support
Requirements
- Fluency in English and German (B2 level or higher).
- At least 1 year of relevant experience in customer service, call center, or client-facing roles.
- Problem-solving skills and ability to handle unexpected situations.
- Comfortable with digital tools and internal systems for managing customer interactions.
- Comfortable workplace with stable internet access and ability to participate in conference calls.
Responsibilities
- Handle incoming customer calls, emails, and messages promptly and professionally.
- Solve customer issues directly or escalate to the relevant internal teams when necessary.
- Maintain accurate documentation in internal CRM and support systems.
- Track customer requests, follow up on pending issues, and ensure timely resolution.
- Collaborate with internal teams to support process improvements and problem-solving.
- Contribute to the continuous enhancement of customer service quality.
- Achieve results and meet service-level expectations despite challenges.
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