English-speaking Customer Service Specialist
A
Alphanumeric SystemsHealthcare and Life Sciences
Remote (based in India), US market, with coverage typically between 8 AM – 8 PM EST. Predicted training schedule – 9 AM – 6 PM CET.Full-Time
Salary not disclosed
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Job Details
- Languages
- English (written and spoken)
- Required Skills
- Problem SolvingCustomer serviceTroubleshootingStrategic thinkingTechnical support
Requirements
- Fluent in English (written and spoken).
- Strong communication and customer service skills with empathy and clarity.
- Ability to multitask under pressure and maintain attention to detail.
- Previous helpdesk or service desk experience is a plus.
- Life sciences or healthcare background preferred.
- Comfortable with technology and quick to learn new systems.
Responsibilities
- Deliver Level 1 support via phone, email, and ticketing for clinical systems and processes.
- Troubleshoot and resolve common issues; escalate complex cases when needed.
- Manage user accounts and access across multiple platforms.
- Ensure timely, accurate case handling and maintain high service standards.
- Act as a subject matter expert for specific clinical systems, supporting critical vaccine-related operations.
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