Customer Service Representative
Philippines, Pacific Standard Time business hours, 12:00 PM – 9:30 PM EST, 12:00 PM – 9:00 PM EST, 12:00 PM – 8:00 PM EST, Training Monday through Friday, 9:00 AM – 5:30 PM ESTFull-Time
SalaryAt least 4 USD per hour
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Job Details
- Languages
- Fluent in English; additional European language skills are highly beneficial
- Required Skills
- Communication SkillsCustomer serviceInterpersonal skillsProblem-solving skillsMS Office
Requirements
- Should have a freelancing or full remote work experience.
- Must be available to work on weekends
- High school diploma or equivalent; further education or certification in customer service or related field is a plus.
- Proven experience as a customer service representative, ideally in a similar industry.
- Strong communication and interpersonal skills, with the ability to interact positively with a diverse range of individuals.
- Excellent problem-solving skills and the ability to handle stressful situations calmly.
- Proficiency in CRM software and MS Office; knowledge of ERP systems is advantageous.
- Fluent in English; additional European language skills are highly beneficial due to our diverse customer base.
Responsibilities
- Handle customer inquiries via phone and email with professionalism and care.
- Provide accurate information about products, rental agreements, services, and pricing.
- Assist customers in selecting the most appropriate mobility aids based on their needs.
- Process rental agreements, sales transactions, and service requests efficiently.
- Coordinate with the logistics team to ensure timely delivery and setup of mobility aids.
- Resolve customer complaints and issues promptly, ensuring customer satisfaction.
- Maintain detailed records of customer interactions, transactions, and feedback.
- Collaborate with the sales and technical teams to enhance product offerings and service delivery.
- Participate in training sessions to stay updated on new products, services, and policy changes
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