Customer Service Representative - German & English
Türkiye, IstanbulFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Fluent in English and German
- Experience
- 1+ years experience
- Required Skills
- Customer serviceWritten communicationMultitaskingTroubleshooting
Requirements
- 1+ years experience of proven customer facing experience or experience as a customer service representative
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers
- Exceptional written communication skill and a good listener
- Ability to multi-task, prioritise, and control time effectively
- Knowledge of the cryptocurrency/blockchain field is a big plus
- Multi-lingual capability is a big plus
- Fluent in English and German
- Willing to work weekends and irregular hours which will include night shifts
Responsibilities
- Handle high amounts of live chat and incoming emails
- Identify and evaluate customers’ needs to deliver satisfaction
- Provide accurate, valid and comprehensive information
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
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