Customer Service Representative - KYC & Compliance
New
W
Windranger LabsFintech Crypto
Remote - APAC, Asia time zonesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Mandarin
- Experience
- 1–3 years
- Required Skills
- ComplianceCustomer supportZendesk
Requirements
- 1–3 years of experience in customer support, operations, KYC, or compliance.
- Background in fintech, payments, banking, or crypto.
- Experience handling customer interactions in a high-pressure support environment.
- Familiarity with KYC/AML and customer due diligence processes.
- Exceptional attention to detail and strong risk awareness.
- Ability to work independently and prioritize multiple tasks.
- Fluent in both English and Mandarin.
- Ability to work within Asia time zones.
Responsibilities
- Review and verify customer onboarding applications to ensure full compliance with internal KYC/AML standards and external regulatory requirements.
- Authenticate customer-submitted documents with meticulous attention to detail before processing.
- Maintain accurate and up-to-date records in the customer database.
- Respond promptly to client inquiries across email, chat, and ticketing systems.
- Monitor customer activity for red flags and escalate suspicious behavior.
- Support implementation and maintenance of KYC/AML policies and internal controls.
- Work closely with Compliance, Risk, Product, and Operations teams to improve workflows.
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