Customer Support Representative
New
P
PlaybookFitness Technology
Southeast Asia (Philippines preferred), 9PM–5AM ET (9AM–5PM local)Full-TimeMiddle
Salary20,000 - 35,000 USD per year
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Job Details
- Languages
- English
- Experience
- 2–5 years
- Required Skills
- DocumentationCustomer supportSaaS
Requirements
- 2–5 years of customer support experience
- Experience in a SaaS or marketplace company
- Strong written English proficiency
- Comfortable working independently in a remote, async-first environment
- Detail-oriented
- Familiarity with Intercom or similar support tooling
Responsibilities
- Respond to and resolve customer support tickets via Intercom
- Assist with credit card dispute resolution and fraud investigations
- Maintain and improve help center articles and internal support documentation
- Support product launches and new feature rollouts with user education and in-product messaging
- Collaborate with the broader team on escalations to Product and Engineering
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