Customer Success Manager II
C
CalendlySaaS PLG
Calendly is registered as an employer in many, but not all, states. If you are located in Alaska, Delaware, Hawaii, Idaho, Iowa, Montana, Nebraska, North Dakota, Rhode Island, South Dakota, and West Virginia, you will not be eligible for employment.Full-TimeMiddle
Salary79,670 - 109,262 USD per year
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Job Details
- Experience
- 2-3+ years of experience
- Required Skills
- Data AnalysisSalesforceAccount ManagementCustomer SuccessSaaS
Requirements
- 2-3+ years of experience in Customer Success, Account Management, Renewals, or Sales within a SaaS/PLG environment.
- Proven track record of owning and driving renewals across a high-volume book of business.
- Experience supporting customers with multi-team or multi-product usage.
- Skilled in analyzing customer data to drive strategic outcomes.
- Proficient in tools like Salesforce, Gainsight, and DocuSign.
- Ability to work independently and contribute to team best practices.
- Excellent communication skills with strong business acumen.
Responsibilities
- Manage a high-volume, diverse portfolio of 200+ accounts within the scaled segment.
- Drive renewals as a core priority using usage data and automation.
- Navigate complex customer environments to uncover expansion opportunities.
- Deliver a scalable customer experience using playbooks and data signals.
- Collaborate cross-functionally with Sales, Product, and Support to elevate the customer voice.
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