Assistant Director Customer Success Manager
New
USFull-TimeManager
Salary98,800 - 143,350 USD per year
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Job Details
- Experience
- 3–5+ years
- Required Skills
- Business AnalysisCloud ComputingAzureRESTful APIsAccount ManagementCustomer SuccessSaaS
Requirements
- 3–5+ years of experience in customer success, account management, pre-sales, or customer support roles.
- Strong communication, presentation, and stakeholder management skills.
- Experience managing enterprise SaaS or data platform customers in complex environments.
- Solid understanding of APIs, REST architecture, authentication, and cloud concepts (Azure preferred).
- Ability to build and execute account plans, define success metrics, and track retention and growth indicators.
- Strong analytical and investigative skills with the ability to translate data into actionable insights.
- Experience collaborating across cross-functional teams.
- Knowledge of data integration models, including real-time and batch processing systems.
- Familiarity with regulatory, credit risk, supplier risk, and TMT-related business domains.
- Bachelor’s degree in business, economics, finance, marketing, or a related field.
Responsibilities
- Own and drive customer success across the full lifecycle, ensuring adoption, account health, retention, and value delivery.
- Act as a trusted advisor to enterprise clients by sharing best practices, training resources, and product insights.
- Lead customer engagements including onboarding, kickoff sessions, strategic reviews, and ongoing status meetings.
- Troubleshoot and support API-based integrations, including REST APIs, authentication flows, rate limits, and payload structures.
- Manage data feed delivery models, including batch and real-time solutions, ensuring reliability and performance.
- Partner with Engineering, Product, and Client Services to resolve incidents, manage breaking changes, and support remediation efforts.
- Develop and maintain strategic account plans focused on retention, expansion, and customer success metrics.
- Monitor usage data, identify risks and opportunities, and provide actionable recommendations to improve outcomes.
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