- Serve as the primary technical point of contact post-sale across a portfolio of high-value enterprise customers
- Lead onboarding, guide integration architecture, and drive deep Buildkite adoption across complex engineering environments
- Conduct delivery reviews and executive briefings with VP Engineering and CTO-level stakeholders
- Proactively identify technical risks, blockers, and expansion opportunities and surface them to the right teams
- Work alongside AEs and CSMs to provide technical credibility that supports renewals and expansion
- Advocate for customers internally, translating portfolio-wide patterns into concrete product feedback and roadmap input
- Build and contribute to technical playbooks and onboarding frameworks, and mentor junior TAMs
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