Customer Success Manager
New
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Account ManagementRelationship managementCustomer SuccessSaaSHubSpotAsana
Requirements
- Proven track record in customer success, account management, or sales in a SaaS environment - OR HR experience with a genuine desire to pivot into CS
- Comfort owning revenue targets and having commercial conversations (renewals, upsells, pricing discussions)
- Strong communication skills
- Ability to translate technical product functionality into business outcomes customers care about
- Self-starter energy - you manage your own book, prioritize proactively
- Detail orientation that keeps nothing from falling through the cracks across a multi-account portfolio
- Experience with Asana, HubSpot, or similar CS/CRM tools (nice to have)
- Background in HR technology or familiarity with employee engagement, performance management, or talent workflows (nice to have)
- Experience running QBRs or EBRs with director-level and above stakeholders (nice to have)
- Exposure to subscription-based contract negotiation (nice to have)
Responsibilities
- Own the full customer relationship - retention, renewal, and expansion across your book of business
- Carry and hit renewal and expansion revenue quotas tied to your accounts
- Lead Executive Business Reviews that show customers their ROI, surface recommendations, and open the door for deeper partnership
- Become the product expert your customers rely on - map Quantum Workplace's platform to their specific business challenges
- Deliver ongoing value by sharing product updates, industry insights, and best-practice use cases that move the needle
- Conduct product training sessions and demo additional tools when expansion opportunities arise
- Advocate internally for your customers - funnel feedback to Product, Sales, and Marketing to improve the experience
- Identify and cultivate customer champions for referrals, references, reviews, and case studies
- Contribute to the CS team's playbooks and processes - this team builds together
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