Customer Success Specialist
A
AdorealHealthTech SaaS
Sweden. Poland. United Kingdom. SpainFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 4 years
- Required Skills
- Project ManagementTrainingTechnical supportCRMCustomer Success
Requirements
- Minimum 4 years of combined experience across customer success, software implementation, technical support, or healthcare onboarding.
- Hands-on experience with EMR and CRM systems, data migration, and digital workflow tools.
- Native level English fluency (C2).
- Demonstrated success managing multiple implementation or onboarding projects simultaneously.
- Familiarity with healthcare workflows including patient intake, documentation, billing, scheduling, and compliance.
- Strong familiarity with support ticketing systems and escalation processes.
- Experience training clinical and administrative staff on new systems.
- Comfort building help center content and training documentation.
- Awareness of regulatory requirements in healthcare data handling.
- Willingness and ability to travel across Europe.
Responsibilities
- Serve as the primary point of contact during clinic implementation.
- Support configuration of EMR and CRM systems and facilitate data migration.
- Manage project timelines, track milestones, and flag risks.
- Travel on-site to deliver staff training and guide clinic transitions.
- Act as first point of contact for inquiries and troubleshoot technical issues.
- Monitor clinic adoption and proactively address usage challenges.
- Create and maintain training guides, FAQs, and self-service resources.
- Identify patterns in bugs or feature requests to provide product insights.
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