Advanced Application Platform Support Specialist
New
V
Viz.aiHealthcare AI
United States - Remote, Monday - Friday 8:00 am PST - 5:00 pm PSTFull-TimeMiddle
Salary66,816 - 96,075 USD per year
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Job Details
- Experience
- 2+ years
- Required Skills
- AWSLinuxNetworkingTechnical supportCRMSaaS
Requirements
- 2+ years experience providing SaaS technical support to external customers.
- Excellent communication skills via phone, email, and chat.
- Hands-on experience with local and cloud networking.
- Experience with Amazon Web Services (AWS).
- Experience with virtualization technologies.
- Experience with iOS/Android mobile applications.
- Linux system administration (preferred).
- Healthcare interface/integration and medical imaging (DICOM) experience (plus).
- Experience supporting FDA-regulated software as a medical device (SaMD) (plus).
- Proficiency in using AI tools like ChatGPT for productivity.
Responsibilities
- Provide technical support for external technical and non-technical users of the Viz app and infrastructure.
- Collaborate with customer IT teams and internal technical teams to troubleshoot issues.
- Monitor/support 24/7/365 hosted Linux VMs and AWS cloud integrations.
- Interpret Grafana alerts and resolve or escalate with hospital IT teams.
- Communicate with the Product team regarding update suggestions and feature additions.
- Triage issues across hardware, software, network connectivity, and clinical applications.
- Utilize Jenkins, Grafana, and AWS configs to resolve DICOM, PACS, and TCP/IP issues.
- Analyze Coralogix logs for system performance and data processing.
- Create and maintain documentation in SFDC and the Knowledge Base.
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