Product Support Specialist
New
D
DatacorERP Software
Remote - USFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2-5 years
- Required Skills
- Project ManagementSQLMicrosoft ExcelTroubleshootingTechnical supportCustomer supportSaaS
Requirements
- 2-5 years' experience writing SQL queries, conducting data manipulation and scrubbing
- Strong research skills to collect information, troubleshoot and document issues
- Minimum intermediate working knowledge of Microsoft Office Excel
- Experience in Customer Support, Technical Support, and Project Management
- Excellent verbal and written communication
- Strong analytical and problem-solving skills
- Strong organizational and time management skills
- Previous experience in Software as a Service (SAAS)
Responsibilities
- Providing Tier One tech support.
- Handling support calls, emails and feature requests from customers.
- Getting to know our customers on a first-name basis and being their advocate.
- Helping new and existing customers with software projects including Custom Report building and Custom App configuration.
- Help create, contribute to, and maintain technical documentation.
- Work with the Client Services and Development teams to improve Internal and Customer Facing tools to interact with our product.
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