Software Support Specialist
New
N
NcontractsFinTech
Dispersed US teamFull-TimeEntry
Salary45,000 - 55,000 USD per year
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Job Details
- Experience
- At least 3 years in a client facing role and 1-2 years of support experience with a software company
- Required Skills
- SalesforceJiraMicrosoft OfficeRisk ManagementCustomer supportSaaS
Requirements
- 3+ years of experience in a client-facing role.
- 1-2 years of support experience with a software company (SaaS or FinTech preferred).
- Proficiency with Microsoft Office.
- Excellent writing, verbal, and coaching skills.
- Ability to work independently and meet deadlines.
- Experience with Salesforce Support or similar.
- Knowledge of Jira or other ticketing systems.
- Risk/Compliance Management experience.
Responsibilities
- Interact with customers via telephone, chat, and email to provide software support.
- Manage case load by prioritizing tasks and following escalation processes.
- Maintain departmental metrics such as first response rate and CSAT.
- Provide basic education and training to clients on software modules.
- Resolve incoming support requests and document communication.
- Provide detailed reports to the development team for bug resolution.
- Import and configure client data within software.
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