Technical Support Specialist
New
R
RebarConstruction Tech
We are prioritizing candidates based in key U.S. markets.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- JiraDocumentationTroubleshootingCustomer SuccessHubSpotZendesk
Requirements
- 3+ years of experience in B2B technical support or a similar customer-facing technical role
- Strong troubleshooting skills across web-based software products
- Ability to clearly communicate technical concepts to both technical and non-technical users
- Experience using support tools (e.g., Zendesk, Intercom, HubSpot, Jira, Linear, etc.)
- Highly organized and responsive
- Comfort working remotely while collaborating closely with a distributed team
Responsibilities
- Respond to inbound client questions across live messaging, tickets, and screen-share / video calls with speed, clarity, and precision
- Take full ownership of issues from first response through resolution while consistently hitting SLAs
- Manage competing tickets and timelines without sacrificing quality or customer experience
- Diagnose bugs, replicate issues, and partner with Engineering to drive fast resolutions
- Surface patterns, recurring issues, and product gaps to inform roadmap decisions
- Help build and refine workflows, SLAs, and tooling to scale the support function
- Guide customers on workflows, best practices, and how to get maximum value from the product
- Create and maintain internal and client-facing documentation, tutorials, and FAQs
- Work closely with Product, Engineering, and Client Success to deliver a seamless experience
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