Technical Support Specialist
New
United StatesFull-TimeMiddle
Salary25 - 35 USD per hour
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Job Details
- Experience
- At least 1 year of experience
- Required Skills
- NetworkingZendesk
Requirements
- Previous experience working with Windows, Windows Server, and Office 365 environments.
- At least 1 year of experience with common IT systems, software support, or technical troubleshooting.
- Strong problem-solving skills with the ability to troubleshoot technical and networking-related issues.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to manage multiple tasks, projects, and support requests simultaneously while maintaining service quality.
- Basic knowledge of networking concepts, file transfers, and system navigation.
- Experience with customer support platforms or ticket management systems preferred.
- Familiarity with DICOM, PACS, medical imaging workflows, or healthcare IT systems is highly desirable.
- Ability to learn new software platforms quickly and collaborate effectively within cross-functional teams.
- Reliable, organized, and adaptable in a fast-paced remote support environment.
Responsibilities
- Respond promptly and professionally to inbound customer calls, emails, and support inquiries.
- Manage support tickets through triage, prioritization, documentation, escalation, and resolution using ticketing systems such as Zendesk.
- Troubleshoot technical issues related to software functionality, data transfers, connectivity, and system performance.
- Provide clear guidance and support to users regarding product features, workflows, and best practices.
- Document customer interactions, issue resolutions, and recurring technical challenges within internal knowledge bases.
- Collaborate with engineering, IT, and product teams to resolve complex software, infrastructure, or integration-related issues.
- Maintain excellent customer communication and ensure a consistently positive support experience.
- Support operational efficiency by managing multiple priorities, follow-ups, and ongoing technical requests effectively.
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