Client Support Specialist
New
United StatesFull-TimeEntry
Salary24 USD per hour
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Job Details
- Experience
- Minimum 1 year
- Required Skills
- SalesforceTime ManagementCRMCustomer supportZendesk
Requirements
- Minimum 1 year of experience in customer support, customer service, or a high-touch client-facing role
- Excellent written and verbal communication skills with a warm, clear, and professional tone
- Strong ability to multitask and manage high-volume workloads efficiently
- Experience using CRM and support tools such as Zendesk, Salesforce, or chat platforms
- Ability to handle sensitive or emotional client situations with empathy and discretion
- Comfortable working in a structured, team-based environment
- Strong time management and adaptability in dynamic workflows
- Interest in mental health care and improving access to support services
Responsibilities
- Act as the first point of contact for clients across phone, email, and chat channels
- Conduct needs assessments and guide clients toward appropriate mental health services
- Educate clients on available benefits, services, and platform features
- Identify potential risk situations and escalate appropriately to clinical teams
- Manage a high-volume workload while maintaining quality and responsiveness
- Transition seamlessly between communication channels based on demand
- Maintain accurate records using CRM and support tools
- Participate in feedback sessions and continuous improvement initiatives
- Demonstrate flexibility in shift scheduling, including evenings, weekends, and holidays
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