Customer Support Specialist - Bilingual
New
M
MudflapFintech / Logistics
Location: Remote, All shift times are listed in ETFull-TimeMiddle
Salary23 - 27 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English, Spanish
- Experience
- 2+ years
- Required Skills
- Communication SkillsProblem SolvingCustomer supportSlackZendesk
Requirements
- 2+ years of experience in a remote customer support role.
- Experience in fintech or tech startup environments.
- Fluency in both English and Spanish.
- Proficiency with Zendesk or similar ticketing systems.
- Excellent verbal and written communication skills.
- Strong multitasking and problem-solving abilities.
- High level of emotional intelligence.
- Strong sense of urgency and team-oriented approach.
Responsibilities
- Deliver 24/7/365 customer support to independent truckers.
- Solve problems effectively in real-time, maintaining high customer reassurance.
- Manage high-volume call environments with efficiency and organization.
- Provide an effortless and personalized customer support experience.
- Utilize tools like Zendesk and Slack to manage customer interactions.
- Collaborate with a team to drive growth and customer success.
- Participate in ongoing training and professional development.
View Full Description & ApplyYou'll be redirected to the employer's site
