Bilingual Customer Support Specialist
Across Canada and the USFull-Time
Salary55,000 - 75,000 CAD per year
Apply NowOpens the employer's application page
Job Details
- Languages
- English and French
- Required Skills
- CRMData analyticsCustomer support
Requirements
- deep experience in customer workflows
- user onboarding
- knowledge base development
- owning the resolution of customer needs and ensuring they have a great experience
- previous experience in customer support including Tier II support
- experience in a high-growth start-to-scale environment
- able to navigate CRM and ticketing systems effectively
- excellent verbal and written communication skills in English and French
- self-organizing, self-driving, and reliable
Responsibilities
- Own the end-to-end onboarding journey for new users, ensuring they reach first-value as quickly as possible
- Analyze the customer journey to identify friction points and work with the Product team to improve the overall 'look and feel' of the user experience
- Provide world-class support by not just fixing the 'what,' but explaining the 'why,' helping users become more self-sufficient over time
- Collaborate with cross-functional teams, including sales, marketing, and product, to address customer needs and concerns
- Provide insights from customer interactions to contribute to the improvement of products and services
View Full Description & ApplyYou'll be redirected to the employer's site
