Customer Support Specialist
CanadaFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- English, Spanish
- Experience
- Minimum 1 year of experience in customer support roles
- Required Skills
- Communication SkillsProblem-solving skillsCustomer support
Requirements
- Minimum 1 year of experience in customer support roles (email, chat, phone, social media, or similar channels).
- Strong written and verbal English communication skills (required for all roles).
- Spanish fluency in addition to English for LATAM-focused support roles.
- Strong sense of urgency with the ability to manage multiple requests and prioritize effectively.
- Comfortable working in shift-based schedules, including evenings, nights, and weekends depending on business needs.
- Team-oriented mindset with strong problem-solving skills and attention to customer satisfaction.
- Ability to work in a fast-paced, high-growth environment with evolving priorities.
Responsibilities
- Provide high-quality customer support through email, live chat, and social media channels, ensuring timely and effective responses.
- Assist users throughout the full transaction journey to guarantee a smooth, secure, and positive marketplace experience.
- Resolve customer issues efficiently while maintaining high levels of satisfaction and supporting user retention.
- Monitor and contribute to team performance metrics, ensuring service quality standards are consistently met or exceeded.
- Collaborate with team members to identify recurring issues, propose improvements, and enhance overall support processes.
- Maintain clear, professional communication with customers and internal teams to ensure alignment and effective problem-solving.
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