Customer Support Specialist
Remote-friendly (CA or NYC preferred)Full-TimeMiddle
Salary50,000 - 80,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 1–3 years of experience
- Required Skills
- Problem SolvingCustomer supportCustomer Success
Requirements
- 1–3 years of experience in customer support, operations, customer success, or similar roles
- Strong written and verbal communication skills
- Highly organized with strong attention to detail
- Calm, thoughtful, and solutions-oriented under pressure
- Comfortable learning new systems and troubleshooting issues
- Strong follow-through and accountability
- Experience with Intercom or support platforms is a plus
- Excited to work in a collaborative, early-stage startup environment
Responsibilities
- Manage inbound support requests through Intercom and other support channels
- Respond to customer questions with care, clarity, and professionalism
- Troubleshoot platform issues and escalate bugs or technical problems when needed
- Support the Sage verification process and review application details for accuracy
- Maintain organized records and support documentation
- Help build and improve self-service support resources and FAQs
- Identify recurring customer pain points and share feedback with Product and Operations teams
- Partner cross-functionally to improve the overall customer experience
- Support operational projects and administrative tasks as needed
View Full Description & ApplyYou'll be redirected to the employer's site
